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Frequently Asked Questions

About Online Consultations @ ePharmacyDirect.com

Online consultations are a new concept in health care that utilize the Internet to improve patient access to physician care. The patient does not receive a traditional physical exam by the physician, but rather completes an online questionnaire and communicates with the physician using our secure online communication tool. Although online consultations will never take the place of traditional medicine, they do provide a means for patients to receive treatment for a limited number of conditions that, in certain circumstances, may not require a physical exam.

In developing this new Internet medium for the delivery of health care services, our organization is committed to meeting and exceeding current regulations. We only fill prescriptions from certified physicians that are licensed in the U.S. We are licensed in all states in which we dispense medication, and employ highly qualified US pharmacists to provide you with the highest standards of pharmaceutical care. All medication is obtained from a legitimate pharmaceutical wholesaler or the manufacturer, so you can be sure you are receiving the same quality medication you would receive at your neighborhood drug store.

How does the entire process works?

After you fill out and submit the medical review form, one of our licensed U.S. physicians will determine if you are eligible to benefit from the medication you have chosen. If you are eligible, the physician will then write a prescription for that medication and forward it to a one of our licensed U.S. pharmacies to be filled. The pharmacy will then fill and ship your order via FedEx NextDay Air to your home in discreet packaging.

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Do I need a prior prescription to order?

You do not need a prior prescription. One of our physicians will issue the prescription - Free of Charge.

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How Do I Place An Order?

When you click an Order link, you will be taken to our secure server where you will set up your account. You will answer an online questionnaire to provide information relevant to your medical condition. Once you complete the questionnaire, you will see a confirmation page to review your answers for accuracy. At this point, you will submit your order for processing.
In case physician needs to communicate with you to process your medication request, please ensure that you give us an accurate daytime and nighttime telephone numbers as well as email address.

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What Happens Once I Submit My Order?

A US licensed physician will review the information you have submitted and either approve or decline your request.

If approved, the physician will write the prescription and send it to the pharmacy where it will be filled and shipped to you. Your prescription will include information explaining the usage, dose, and precautionary information for your medication. You will also receive contact information for the pharmacist in case you have any questions after you receive your medication.

After placing your order you will be able to track it's process in real-time by logging into the help desk. When your order ships, the FedEx tracking number will be e-mailed to you so you may track its progress through the FedEx system.

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How Do I Track My Shipment?

You can track the progress of your order directly through the account that you set-up during check-out or with FedEx.com. Your tracking number will be e-mailed to you as soon as your prescription is filled.


When Is My Order Reveiwed by the Doctor?
Generaly, all orders are reveiwed no later then 3:00pm EST by our physician. Any Order that comes in after 3:00pm EST will be reviewed the next day.

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Why Does Fed Ex Say My Order Isn't In Their System?
Your tracking number will be e-mailed to you as soon as your prescription is filled which is usually around 4:00pm EST. Your tracking number will not be Viewable in the FedEx System until Fed EX SCANS THE ORDER INTO THEIR SYSTEM. Which is usually after 8:00pm EST.

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Can I Telephone An Order In?

YES - 1-877- 456 - 6052 - Price Code - EPharmacyDirect.com - 2003100610

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Can I Order Medications Without Seeing A Doctor?

In most cases, yes. We encourage regular doctor visits and examinations. However, in some instances, in lieu of a physical exam in a physician's office, the patient can complete an online questionnaire and communicate with one of our US licensed physicians using our secure online communication system. This process will never completely replace traditional medicine, but under certain circumstances, it does provide patients the ability to receive treatment for a number of conditions that may not require an additional physical exam.
For example: If you have recently had an in-office exam with a physician, in many cases you do not need to see another physical to receive a prescription for the medication you need. You can simply ask for your medical history to be reviewed by one of our US licensed physicians. A thorough review of your medical history is often sufficient for one of our doctors to be able to approve and write the prescription.
If the prescribing physician who is reviewing your questionnaire has a question about anything, a customer care specialist will contact you before determining whether or not to approve the prescription.

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What happens during the physician's review or consultation?

In this process, you will be asked to complete a questionnaire detailing your medical history and any current conditions or medications that you maybe taking. These are the same type of questions your physician would ask you if you were making an in-office visit.
You may be contacted by the physician who reviews your medical history or by the pharmacist filling your prescription if they need further details prior to approving your request for medication.

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What Are Your Security Policies?

Our on-line ordering system uses the latest in Secure Encryption Technology. All personal and credit card information is submitted with the highest level of security and precautions. Our system also has safeguards in place to protect against credit card fraud. Individuals attempting the fraudulent use of a credit card will be reported.

ePharmacyDirect.com is dedicated to patient privacy and security. All information furnished is legally protected under doctor-patient privilege laws.

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How Does An Online Consultation Work?

Online consultations are a new concept in health care that utilize the Internet to improve patient access to physician care. The patient does not receive a traditional physical exam by the physician, but rather completes an online questionnaire and communicates with the physician using our secure online communication tool. Although online consultations will never take the place of traditional medicine, they do provide a means for patients to receive treatment for a limited number of conditions that, in certain circumstances, may not require a physical exam.

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Is This Legal?

In developing this new Internet medium for the delivery of health care services, our organization is committed to meeting and exceeding current regulations. ePharmacyDirect.com only utilizes licensed US physicians that practice in the US. Our pharmacies are licensed to ship medication to all 50 states and employ licensed US pharmacists to provide you with the highest standards of pharmaceutical care. All medication is obtained from legitimate pharmaceutical wholesalers, so you rest assured you are receiving the same medication as you would at your neighborhood pharmacy.

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What Prescription Medications Do You Dispense?

We only offer medications that can be prescribed from online consultations, therefore we carry a very limited number of medications. No legitimate online medical company will ever offer narcotics or addictive medications via the Internet. The medications offered on our website do not require a physical examination. A thorough review of your medical history is sufficient.

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What shipping methods are available?

Due to patient demand and our highly streamlined and automated order system, we only ship via FedEx Next Day at a flat rate of $18 per order. Please note that we regularly run Free FedEx Special Offer. Currently, we are unable to ship to P.O. Boxes. An adult signature is required upon delivery. FedEx Priority and FedEx Saturday Delivery are the two methods of shipping that we offer.

Once the pharmacy has received your prescription, it will be filled and shipped typically within one business day. We will notify you if there is a problem with your order. When the pharmacy ships the order you will be able to view a FedEx tracking number on the by going to the Order Status page.

We are unable to ship orders to P.O. Boxes at this time. We must have an adult signature at time of delivery.

We do not ship outside of the US.

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Cancellation Policy

You may cancel your order before your order is shipped by calling 1-888.738.3822.
Doctor Consultation Fee will be charged whether or not the physician approves the medication(s).

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Do You Ship Orders Everyday?

Typically, orders are shipped from the pharmacy within 24 hours after you submit the order form. All orders are shipped via FedEx NextDay Air. We do not process prescription orders on weekends or holidays. If you place an order after 1:00 PM on Friday EST, the order will be sent to the pharmacy and shipped out the following day.

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Can I Return My Medication For A Refund?

We are unable to accept returned prescription medications due to Federal Law.

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How do I place a refill order?

To ensure that our physicians review your most up-to-date information, we ask that you place a refill or re-order in the same manner as you placed your first order. As a preferred customer, you may login with the id/password from your previous order and your new order will be processed as a fast track order.

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SATISFACTION GUARANTEE

Yes! ePharmacyDirect.com guarantees your satisfaction with our products and services. We are committed to offering outstanding quality and service and we are here to serve you 24 hours a day, 7 days a week. If you are unhappy with our service, please contact us and let us know the problem. We respond to ALL complaints in a timely manner. We have tried to answers the questions we receive from our customers in the information listed above. Nonetheless, you may have other questions or would like more information about the medication we feature. Please contact us or give us a call toll-free at 1-888.738.3822 and we'll be happy to assist you!

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